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100% Safe PaymentsPost-Ticketing Service Charges
Agent-Assisted Cancellations1 (Within 24 Hours of Booking)
| Ticket Type | Fee (Per Ticket/Passenger |
| Domestic | $75 |
| International | $100 |
| Business/First Class | $100 |
Cancellations and Refunds (Beyond 24 Hours)
For cancellations requested beyond 24 hours, the following fees apply based on ticket type:
|
Ticket Type |
Agent-Assisted Cancellations1 With Future Credit |
Agent-Assisted Cancellations2 With Refund |
|
Economy (Domestic) |
$75 |
$150 |
|
Economy (International) |
$75 |
$250 |
|
Business/First Class (Domestic) |
$100 |
$250 |
|
Business/First Class (International) |
$100 |
$250 |
Ticket Exchanges
For changes or exchanges to existing tickets, the following fees apply:
|
Ticket Value |
Exchange Fee |
|
Under $1000 |
Up to $200 per passenger |
|
$1000 or more |
$200 or 15% of ticket value, whichever is higher |
Special Services (Agent-Assisted Waivers)
If you need special services, the following waivers apply:
|
Air Economy |
Air- Business/First |
||
| Domestic | International | Domestic | International |
| $75 | $100 | $100 | $200 |
Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons3
- Death/Bereavement
- Duplicate Tickets
- Infant
- Medical
- Military
- Name Change
- Name Correction
- No Show
- Reinstatement
- Routing Changes
- Ticket Validity
- UNMR (Unaccompanied Minor)
- Visa/Schengen Visa Issues
We provide Special Discounts through our Compassion Exception Policy (CEP) for Military personnel, those experiencing Bereavement, and the Visually Impaired.
All refunds and future credits from airlines depend on their specific fare rules, policies, and procedures. Service fees will be shown in your local currency during payment.
Passenger categories include Adult, Child, Senior, Infant, Student, and Military.
Service fees for changes, refunds, cancellations, and future credits will apply per passenger and per ticket.
* Unless stated otherwise during the booking process.
‡ All post-ticketing service fees, like our transaction service fees, are non-refundable and may change without notice. These fees are in addition to any charges imposed by airlines or other suppliers.
Government taxes and fees may vary. You will only pay the final amount shown or quoted by our agent.
1Most airline tickets are non-refundable. Refunds are only possible if the fare rules of our Travel Suppliers allow it, if we accept your refund request, you are not a "no show" (most "no show" bookings cannot receive refunds), and if we can obtain waivers from suppliers for your cancellation and refund request.
2Most airline tickets are non-refundable. Refunds and future credits depend on the airline's fare rules, policies, and procedures.
3Special Services - All Special Services are on a request basis ONLY and are subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.
- Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID
- Visa/Passport - A Visa/Passport decline letter is normally required in order to process a request
- Baggage - please retain all receipts and baggage tags
- No- Show - Documentation advising why you were unable to make your scheduled departure will be required
- Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required
- Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request
